Cant use the web site; cant use the app

Ive spent many, many dollars buying wonderful things from UO, Anthopology, etc. Ive spent lots a money with H&M and their phone customer support is great. But - their web site doesnt work on my year old iPad . It shows me clothes. But I cant order them. So I thought hey - an app! An app will work. So I got the ap.
The ap doesnt even respond to the question "what country are you from" or in or whatever.
I could go on but I wont . Ok - one more. On on the web site , I kept putting in my birthdate (to finish my order which was I able to because someone sent me a direct link to an item .) and I kept getting the message "please validate your birthdate.? Whaaat? What I called customer service they asked if I had entered the numbers DD/MM/YY. I said ,no, I entered them exactly as the model showed -DD/MM/YYYY. Oh no, I was told, thats not right. But I said - thats what was shown as the example.
If your phone customer service wasnt so good, I might have given up on you. Your off site shopping is just awful.

One Broken Shoelace about H&M, v2.12.0